FAQ
Frequently Asked Questions
Here, you'll find answers to common questions about our products, shipping, returns, and more. If you have any additional questions, please feel free to contact Dakota Foods Co. directly!
Ordering Process
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How can I track my order?
Once your order has shipped, you'll receive a tracking link via email to monitor its progress. -
How do I create an account?
You can create an account during checkout or by clicking the “Sign Up” button on our homepage. An account lets you track orders, manage your preferences, and save your details for future purchases.
Product Information
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Are your snacks gluten-free?
Yes! All our snacks are gluten-free and made with 100% natural ingredients. -
Do you offer any vegan options?
While our pork rinds are not vegan, we do have a range of keto-friendly snacks that may suit various dietary preferences. Check our product descriptions for details!
Shipping Information
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How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We offer competitive rates to ensure you get your snacks delivered affordably! -
What shipping methods do you offer?
We provide local shipping through UPS and Purolator. You can choose the best option for your needs at checkout. -
How long will my order take to arrive?
Most orders are processed within 1-2 business days, with delivery typically occurring within 3-7 business days, depending on your location. -
Do you offer local delivery?
Yes! We offer fast local delivery from our warehouse in Alisa Craig to London and surrounding areas. Enjoy your snacks delivered fresh!
Returns Policy
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What is your return policy?
We want you to love your snacks! If you're not satisfied with your purchase, you can return unopened items within 30 days for a full refund. -
How do I initiate a return?
To start a return, please contact our customer service team with your order number, and we'll guide you through the process. -
Can I exchange an item?
Currently, we only accept returns for refunds. If you wish to try a different product, we recommend placing a new order.